(as of June 15, 2015)
Does Casa Jimenez ship to my state?
We currently only ship to Florida.
Can I send my order to another address?
Yes; as long as the address is within our shipping area (Florida) and not located in any dry counties or zip codes. Keep in mind that the receiver must be over 21 years of age to accept at delivery.
Can I ship to multiple addresses?
Unfortunately, you cannot split one order to go to multiple addresses.
Do you ship in time of hot and cold temperatures?
To protect the integrity of your purchase, Casa Jimenez will hold wine shipments in extreme heat conditions. Customers will be notified via email if the order has been delayed because of the weather.
Do you ship to P.O., A.P.O or F.P.O box offices?
We cannot ship to a P.O., A.P.O., or F.P.O. boxes.
What do you require to receive shipment?
An adult signature is required in order to accept an order containing alcohol. UPS will require an ID upon delivery, to ensure the receiver is over 21. The receiver will also be required to sign for the order.
What if I’m not around to sign for the shipment?
An adult signature is required in order to accept an order placed with us. UPS will require an ID upon delivery, to ensure the receiver is over 21. The receiver will also be required to sign for the order.
Shipping Methods & Rates
After placing an order, how long does it take to ship?
Our goal is to process and ship orders same day. However, if an order is placed after 3 PM (local time) it may ship the following business day.
What are the available shipping options? What are your shipping rates?
The available options for shipping are UPS Ground. The cart will calculate the rate based on the weight of the contents and the method selected for shipment. The rate for each selection will be reflected in the shopping cart and will update as items in the cart are updated.
Shipping orders placed after 3pm Friday will not ship until the following Monday, regardless of delivery method. At this time we do not offer a weekend delivery service. Orders that do not deliver Friday may wait until Monday for delivery.
What is an undeliverable package? What should I do?
An undeliverable package happens when no one is available to sign for the package, or when an address is incorrect. Undeliverable packages will be returned to our fulfillment center after attempts by UPS are complete.