Casajimenezllc.com is committed to 110% customer satisfaction! If there is any problem with your order, we want to hear about it. Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date! If you suspect the bottle is bad, please just put the cork back in the wine leaving the contents of the wine in the bottle. We can’t take back any empty bottles. If you find any errors regarding type of wine and vintage, please call us (813)374-2106 or send an e-mail to firstname.lastname@example.org right away. Casajimenezllc.com will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and then send out a replacement package to you. For this reason, it is vital that you let us know of any error immediately to ensure the fastest delivery of your new shipment. If you wish to return your wine for any other reason you may do so. Please re-pack the wine and send it to “ATT: Casa Jimenez 3830 Gunn Hwy, Tampa, FL 33618″. Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee.